PROCESSING & SHIPPING

• ✈ Order preparation: Between 1 to 5 days after purchase.
• ✈ Weekly shipping: Orders are shipped every Tuesday (occasional exceptions may apply).
• ✈ Delivery times: Estimated based on postal services ~ may vary slightly depending on the season or your location (see below for details).
• ✈ Customs & import fees: While uncommon, additional duties or taxes may apply for international orders. These are the responsibility of the buyer.
• ✈ Need it for a specific date or express shipping? Contact me before placing your order, or right after if it hasn’t shipped yet, to see if we can update your shipping method : [Contact]
  
• ✈ If you're from Europe please shop : here or contact me and I will create a listing with the items you want!♡

☆ ESTIMATED - Regular Shipping (TRACKING INCLUDED)

• ✈ QUEBEC : 1-2 Business Days
• ✈ UNITED STATES : 5-7 Business Days 
• ✈ CANADA : 5-10 Business Days
• ✈ INTERNATIONAL : 3-4 Weeks*
  (*Some countries may experience additional delays depending on their postal services.)

☆ ESTIMATED - Regular Shipping (NO TRACKING - CANADA ONLY)

• ✈ CANADA ONLY : 10-15 Business Days
• ★ No tracking or support is available if an issue occurs with delivery.
  For a faster and more secure experience, I strongly recommend choosing the Tracked Shipping option.
  
  

       CURRENCY($)

• While shopping, you may use your own currency [up right $]. At checkout, the payments are processed with one default currency in CAD$ since I'm based in Canada. The final amount will convert from CAD to your own currency over Paypal or your bank at the most current exchange rate.
  
  

CRYSTAL CROWNS

• ☆ Please note that some crowns may be heavier than others, depending on the size and number of crystals. Remember : you're wearing actual crystals on your head! For a lighter feel, choose designs with slimmer or fewer crystals, or explore my Halo Crowns!
• ☆ I use flexible, standard-size headbands that generally fit most head sizes. You can secure your crown with bobby pins or any attachment method you prefer if needed.
• ☆ All materials and crystals used are listed in each product description. Many of my crystals are dyed quartz or metal-coated to create their magical, colorful finish.
  
• ☆ My Crystal Crowns are sturdy but crystals are delicate, please handle with care like they're little treasures. ♡
• ~ Keep it in a dry place away from direct sunlight
• ~ Keep it away from water & humidity 
• My Crystal Crowns are sometimes made-to-order and take between 1-5 business days to create after your order! 

 

RESIN ART

• ☆☆☆ Avoid direct sunlight or extreme heat on your piece ! ☆☆☆
• Please, be aware that when UV light hits a resin coating, it degrades the epoxy polymers, causing ambering (a noticeable yellow discoloration). This is totally normal that resins change with time and exposure to UV light as most things on earth do! ♡ However, to decelerate this process, try to avoid direct sunlight or extreme heat on your piece.
  
  

CUSTOM ORDER

• If you have a specific idea, I’ll be really happy to discuss with you how I can do some magic to create it !  
• ♡ Take a look at my [CUSTOM] page to know more about it! 

LOST/DAMAGE

☆ INCORRECT ADDRESS & UNCLAIMED RETURNS

• ☆ I am not responsible for errors in the shipping address provided or for packages returned because they were not picked up in time. I’ll be happy to ship your order again, but additional shipping fees will apply.

☆ LOST PACKAGE

• Delivery times may vary depending on the destination, time of year, and shipping option chosen. Once your order is shipped, I cannot guarantee the exact delivery date, as it depends on the postal service.
  
  
• Here are the estimated timeframes after which a package is officially considered lost:
  Quebec: 10 business days
  Canada: 25 business days
  USA: 25 business days
  International: 45 business days

☆ What happens next?
Reach out to me and I’ll take care of contacting the shipping carrier to open an investigation. If you prefer, you can also check directly with your local post office ~ they sometimes manage to locate the package faster by contacting the delivery person responsible for your area.

☆ DAMAGED 

• If your item arrives damaged, please contact me within 1 to 7 days of receiving your package. Make sure to include a clear photo of the item and a short description of what happened. I’ll be happy to find a solution with you! ♡ lunacorvusart@gmail.com
  
  

RETURNS / EXCHANGE

• Returns are accepted only for an exchange or store credit, within 7 days of receiving your package:
  - The item must be returned in its original condition.
  - Return shipping fees are the buyer’s responsibility.
  - If the item is damaged during return shipping, additional fees may apply depending on the condition of the product.
  
  
• ☆ Please keep in mind that this is an online purchase: I invite you to read the descriptions carefully and take a close look at the photos. If you’re unsure, I’m always here to answer your questions 🖤
  ☆ Colors may vary slightly depending on your screen’s calibration.

      SALES

• ☆ Items on sale are only available on the exact day of the sale and cannot be sold at the sale price on any other day.

GENERAL INFOS/CONTACT

• LOCATION : I'm based in Québec, Canada. (I speak french&english)
• CONTACT : Can't find an answer in the FAQs? Contact me [here.] I'll be happy to help!
• WHOLESALE : Would you like to carry a little Luna Corvus magic in your shop? Email me to chat about it! ✨ → lunacorvusart@gmail.com