FAQ

 ↠↠ (French Version Here/Version Française Ici) ↞↞

☽ PROCESSING + SHIPPING ☾ 

✈ I will have your order made and ready to ship in 1-5 business days.
✈ I ship WORLDWIDE & ☆ EACH MONDAY* ☆ .
✈ The Shipping times are Estimated and not guaranteed.
✈ If you need your package for a Specific day or Express Shipping please contact me before ordering :: >HERE<
☆ ESTIMATED - Regular Shipping (TRACKING INCLUDED)

QUEBEC : 1-2 Business Days
UNITED STATES : 5-7 Business Days 
CANADA : 5-10 Business Days
INTERNATIONAL* : 3-4 Week
(*International may have delays due to covid ~up to 8weeks or more)

☆ ESTIMATED - Regular Shipping (WITHOUT TRACKING - CANADA ONLY)

CANADA ONLY : 10-15 Business Days
★ No Tracking = NO informations about your package and it takes longer to be delivered. I HIGHLY recommend you to select The Tracking Number at checkout if you want a fast shipping & be able to follow your package.
☆ PLEASE NOTE :

★ DUE TO COVID, SHIPPING MAY HAVE DELAYS!! ★
*Exceptions may apply on processing time since i'm doing all by myself and it takes times! 
★ I'm not responsible if you don't get your parcel on time/shipping delays. Shipping Time are Estimated and may have delays that I can't control.
☆ If you have made a mistake in your address : You'll be responsible for additional charges to get your package shipped back. 

☽ EXCHANGE/REFUND ☾ 
☆ If something happens with your magic package, please contact me IMMEDIATELY upon receiving: >HERE< I'll decide if there can be a refund or exchange depending on the nature of your item.
☆ Note : Be aware that this is Online Shopping. Please, look at the images and descriptions closely before purchasing & even ask questions. Colors can slightly vary from the original picture because of your monitors.
☆ NO ITEMS from ''THE OBLIVIATE'' (imperfect pieces) can be exchange, return or refund. 

☽ PACKAGE LOST/DAMAGED ☾
I'm not responsible for any delays & lost package from the postal services once I shipped it. To avoid lost package, you may choose the delivery with signature at checkout. 
LOST 

- CANADA WITHOUT TRACKING : You will be responsible for extra shipping cost for your new item.
- CANADA WITH TRACKING :  You must wait 30 days before its declared lost & that I can fill a claim.
- USA+INTERNATIONAL WITH TRACKING : 
You must wait 45 days before its declared lost & that I can fill a claim.

☆ DAMAGED 

If you receive a damaged item, send me a photo of your item as soon as you receive it & I will find a solution based on the damage! ♡

☽ CRYSTAL CROWNS ☾  

Be Aware that some crowns may be heavier than other to wear. Remember that you are wearing crystals on you head! Some crowns have bigger crystals for an Epic Look! Feel free to ask me if you'd like to know if a crown is heavy or not! 
☆ I use standard Headbands which usually fit on all heads. You can use bobbypins to help holding in place or you can use the attachment of your choice if needed. 

☆ My Crystal Crowns are sturdy but crystals are delicate, please handle with care like they're little treasures. ♡
~ Keep it in a dry place away from direct sunlight
~ Keep it away from water & humidity 

☽ RESINS ☾  
☆☆☆ Avoid direct sunlight or extreme heat on your piece ! ☆☆☆
Please, be aware that when UV light hits a resin coating, it degrades the epoxy polymers, causing ambering (a noticeable yellow discoloration). This is totally normal that resins change with time and exposure to UV light as most things on earth do! ♡ However, to decelerate this process, try to avoid direct sunlight or extreme heat on your piece.

☽ CUSTOM ORDERS ☾ 
If you have a specific idea, I’ll be really happy to discuss with you how I can do some magic to create it !  ♡ Take a look at my >CUSTOM< page to know more about it! 

☽ CONTACT ME ☾ 
If you have any questions, custom order, ideas, pictures to share, comments, please write me a magic message at lunacorvusart@gmail.com or >HERE