FAQ

PROCESSING & SHIPPING

  • ✈ I will have your order made and ready to ship in 1-5 business days.
  • ✈ I ship once a week : each Monday [exceptions may apply].
  • ✈ I ship Worldwide! [If you're from UK please contact me since I need to create a special listing for you!♡]
  • ✈ The Shipping times are Estimated and not guaranteed.
  • ✈ If you need your package for a Specific day or Express Shipping please contact me before ordering & I'll let you know how much is it for your destination!
  • ✈ Any customs and import taxes that may apply are the responsability of the buyers.
☆ ESTIMATED - Regular Shipping (TRACKING INCLUDED)
  • QUEBEC : 1-2 Business Days
  • UNITED STATES : 5-7 Business Days 
  • CANADA : 5-10 Business Days
  • INTERNATIONAL : 3-4 Weeks*
    (*International may have delays due to covid ~11-15 Weeks)
☆ ESTIMATED - Regular Shipping (WITHOUT TRACKING - CANADA ONLY)
  • CANADA ONLY : 10-15 Business Days
  • ★ No Tracking = NO informations about the package and it takes longer to be delivered. I HIGHLY recommend to select The Tracking Number at checkout for fast shipping & be able to follow the package.

LOST/DAMAGE

  • ☆ I'm not responsible for any delays & lost package from the postal services once I shipped it.
  • ☆ Shipping Time are Estimated and may have delays that I can't control. To avoid lost package, you may choose the delivery with tracking number and/or with signature at checkout.
  • ☆ Please: double-check your address. If you have made a mistake in your address : You'll be responsible for additional charges to get your package shipped back.
☆ LOST 
  • - CANADA WITHOUT TRACKING : You must wait 45 days before its declared lost & contact me.
  • - CANADA WITH TRACKING : You must wait 30 days before its declared lost & that I can fill a claim.
  • - USA+INTERNATIONAL WITH TRACKING : You must wait 45 days before its declared lost & that I can fill a claim.
☆ DAMAGED 
  • If you receive a damaged item, send me a photo of your item as soon as you receive it & I will find a solution based on the damage! ♡

EXCHANGE / RETURNS

  • ☆ Exchanges and Returns are assessed on a case-by-case basis if there's an issue(broken/damaged) with the material upon arrival.
  • ☆ Customer will be responsible for Return Fees if an exchange is requested, then shipping back fees will be the responsibility of Luna Corvus.
  • ☆ If there's an issue with you magic package, please contact me Immediately upon receiving: >HERE< 
  • ☆ Note : Be aware that this is Online Shopping. Please, look at the images and descriptions closely before purchasing & even ask questions. Colors can slightly vary from the original picture because of your monitors.
  • ☆ NO ITEMS from ''THE OBLIVIATE'' (imperfect pieces) can be exchange, returned or refunded. 

CRYSTAL CROWNS

  • ☆ Be Aware that some crowns may be heavier than others to wear. Remember that you are wearing crystals on your head! Some crowns have bigger crystals for an Epic Look! If you really want something lighter, look at crown with thin crystals, less crystals or my Halo crowns!
  • ☆ I use standard Headbands which usually fit on all heads. You can use bobbypins to help hold it in place or you can use the attachment of your choice if needed. 
  • ☆ The material/crystals used to create my crowns are written in every listing. Lots of crystals are dyed quartz or have metal-coating to give their magical & colorful look. 
  • ☆ My Crystal Crowns are sturdy but crystals are delicate, please handle with care like they're little treasures. ♡
  • ~ Keep it in a dry place away from direct sunlight
  • ~ Keep it away from water & humidity 

RESIN ART

  • ☆☆☆ Avoid direct sunlight or extreme heat on your piece ! ☆☆☆
  • Please, be aware that when UV light hits a resin coating, it degrades the epoxy polymers, causing ambering (a noticeable yellow discoloration). This is totally normal that resins change with time and exposure to UV light as most things on earth do! ♡ However, to decelerate this process, try to avoid direct sunlight or extreme heat on your piece.

CUSTOM ORDER

  • If you have a specific idea, I’ll be really happy to discuss with you how I can do some magic to create it !  
  • ♡ Take a look at my >CUSTOM< page to know more about it! 

INFOS/CONTACT

  • I'm based in Québec, Canada. (I speak french&english)
  • While shopping, you may use your own currency [$]. At checkout, the payments are processed with one default currency in CAD$ since I'm based in Canada. The final amount will convert over Paypal or your bank with your own currency. 
  • If you have any questions, custom order, ideas, pictures to share, comments, please write me a magic message at lunacorvusart@gmail.com or here.